Refund Policy

---

This Refund Policy ("Policy") applies to the following purchases: Party Bookings and After-Hours Venue Hire

1. General

(a) We offer refunds in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy ("Policy").

(b) Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.

(c) Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

2. Australian Consumer Law

(a) Under the Australian Consumer Law:

(i) Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the services, you are entitled

(A) to cancel the purchase; and

(B) to a refund for the price of the service; and

(C) compensation for any damage or loss (whether direct or consequential) that was, or reasonably ought to have been, foreseeable by us.

(b) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.

(c) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

(d) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.

(f) If a service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.

(g) If a service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you are not entitled to have the refund or rebook.

3. Cancellation and Change of Mind

(a) We do not offer any refund if you change your mind, or find the same service cheaper elsewhere.

4. Exceptions

(a) Notwithstanding the other provisions of this Policy, we may refuse to provide refund for a service purchased by you if:

(i) You asked for a service to be done in a certain manner, or you asked for alterations to a booking, against our advice, or you were unclear about what you wanted.

(ii) Any other exceptions that apply under the Australian Consumer Law.

7. Response Time

(a) We aim to process any requests for repairs, replacements or refunds within 10 days of receipt.

9. Contact Us

(a) If you wish to speak to us about this Policy or about any refund, repairs or

replacements, please contact us at: admin@frolicz.com.au.